Privacy Policy

Who we are and scope

NEGUINHO MOTORS LTD (company number 11600635), trading as NGN Motors, is the controller of personal information processed through ngnmotors.co.uk, the NGN Motors mobile application, the customer portal and our sales, rental, workshop, recovery, delivery, Club and support services. Registered office: 9–13 Catford Hill, London SE6 4NU. General contact: enquiries@neguinhomotors.co.uk and 0208 314 1498. Privacy contact: privacy@neguinhomotors.co.uk, subject to owner confirmation.

This notice covers the website, app and portal. Website cookies are explained separately in the Cookie Policy; ordinary website cookies are not assumed to operate in the native iOS app.

Information we collect

Depending on the service, we may collect your name, email, phone, address, customer/account identifiers, vehicle and registration details, booking/order/rental/workshop history, payment status and provider references, payment-plan application information, support messages and attachments, relevant customer documents, notification preferences, APNs device tokens, consent records, account-deletion status and security/technical logs. We only request information needed for the relevant flow.

Why we use information

We use information to create and secure accounts; provide portal access; answer support; provide quotes, bookings, sales, rentals, MOT, repairs, servicing, recovery, delivery, accident-management and shop services; administer agreements and documents; process payments; administer Club and referrals; send service and security communications; manage damage, theft, accidents, PCNs, tolls and road charges where relevant; comply with law; protect our systems and rights; and improve services.

We use contract or pre-contract steps for requested services; legal obligation for required records, safety, tax and lawful requests; legitimate interests for security and service administration; and consent where legally required, including optional marketing. Marketing consent is separate from registration.

Documents, payments and sharing

For rentals or services we may request licence, CBT, insurance, address, signed agreement, image or PDF evidence. Access is restricted by role and need. PayPal, JudoPay and other providers may process payment information; NGN may receive status and transaction references and does not claim to store full card numbers unless the implementation proves that it does. We may use hosting/storage, email, SMS, support, recovery, delivery and insurance providers. We may disclose relevant information to authorities, Transport for London, police, courts, insurers, recovery/delivery providers or other competent authorities where necessary and lawful.

Support and notifications

Support/chat messages, attachments and conversation metadata are used to manage support and complaints. If you allow iOS notifications, an APNs device token may be stored. We may send generic account, service, booking, document, payment and chat notifications. Permission is optional; offers currently default off; lock-screen text is intended to be general; notifications are not described as advertising tracking.

Marketing, transfers and retention

Marketing is sent only where permitted and can be withdrawn or unsubscribed. Some providers may process information outside the UK. Provider locations and safeguards are OWNER/LEGAL REVIEW REQUIRED until verified. We retain information only for the relevant service, legal/accounting duties, disputes, fraud prevention, safety, audit and legitimate business records. Exact document and contractual periods are OWNER DECISION REQUIRED.

Account deletion

In-app scheduled deletion disables the account, revokes sessions, disables APNs tokens, removes notification preferences and allows recovery for 30 days. Finalisation removes the CustomerAuth authentication record, deactivates/unlinks Club access where implemented and sends confirmation. Immediate deletion removes authentication without recovery. Historical contractual, payment, rental, Club, support, document, accounting, safety or legal records may remain where required or justified.

Your rights and security

Depending on the circumstances, you may have rights to access, rectify, erase, restrict, object, receive portable data and withdraw consent. Rights have conditions and exceptions. We use appropriate technical and organisational measures; no online service can be promised completely secure. Contact privacy@neguinhomotors.co.uk or complain to the ICO. Last updated: 23 September 2026.